Artech Infosystems Recruitment

Artech Infosystems Hiring

Artech Infosystems Hiring 2017 : Artech Infosystems is conducting a drive for Global Tech Support Position at Bangalore on 24th & 25th Oct 2017

Job Title : Global Tech Support
Qualification : Any Graduation
Salary Offered : 2.16 LPA (After Training) – During Training, Stipend salary would be provided.
Date of Drive : 24th & 25th Oct
Time : 10:00 AM
Contact Person : Bhavya

Venue : Cyber Park, 1st Floor, Block B, Plot No. 76-77, Electronic City Phase 1, Doddathogur Village, Hosur Road, Bangalore – 560 100
PS: Carry any one Govt ID proof to avail entry to office premises (Aadhar / Drivers’ License etc.,)

Eligibility Criteria :
* Bachelor’s Degree in any stream.
* Excellent Communication skills: The role requires daily coordination with Technical Team leads, Operations Managers.
* Requires engineers to work in any shift based on their alignment towards the specific region.
* Functional / Behavioural skill set: Positive attitude, flexible, aggressive, good communication skills, extrovert, inquisitive, team player, enthusiastic, active listener, learning attitude.

Job Description: 
* Resolving technical issues (hardware and OS) from incoming internal or external businesses and end user’s contacts and proactive notification system
* Providing excellent customer service support to Global customers during every single interaction
* Assisting end users to avoid or reduce problem occurrences
*Adding case resolution to Knowledge Management System
*Engaging support as needed to ensure SLA demands are met
*Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).

Training Program: Eligible applicants will be undergoing an additional training on the required skillset at Bangalore for a duration of 30 days.

 

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